IT raises an eyebrow as pundits push 'digital transformation'

Co-author Didier Bonnet, senior vice president and head of global practices for Capgemini, emphasizes that digital transformation goes beyond automation: “It’s not just taking people out of the process, it’s increasing their effectiveness” within the process. Specialty insurer Chubb, for example, is using “social business tools and processes … to develop products and understand risks rapidly as new markets emerge,” the report notes.

Fully digital? Not so fast…

Other obstacles include:

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(Insider Story)
Source: Computer World